Shipping and Returns


How MultiStrandz is adapting to Covid-19

MultiStrandz works with a fulfillment partner to print and ship our orders. We’re in regular communication with them for the latest updates of what’s going on. Our fulfillment partner is still operating and we’re continuing to accept orders. Fulfillment and shipping will take longer but your order will reach you. Your support means a lot to us, especially during this time. Stay safe and take care of yourselves 

Information regarding Covid-19

The global social distancing measures are affecting our store as well which means order fulfillment and shipping is taking more time than usual. Our standard fulfillment estimate for apparel of 2-10 business days is currently closer to 17-21 business days. We’re actively communicating with our fulfillment partner and following the latest news on Covid-19. This is a difficult time for everyone and we thank you for your patience. Health is the number one priority right now, so stay safe.

SHIPPING AND RETURNS FAQs

-----------------------

RETURNS, EXCHANGES & STORE CREDITS
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund. However, we offer exchanges and store credits on several items. Email our Customer Service Team at contact@multistrandz.com for more information on how to process exchanges.

To be eligible for a return, your item must be unused and in the same condition that you received it. Customers are responsible for return shipping costs.

Non-returnable items:
Gift cards

To complete your return, we require that you email us at contact@multistrandz.com with the following information:

-Name

-Order Number

-Reason for Return or Exchange

There are certain situations where only partial refunds are granted:

-Any item not in its original condition is damaged or missing parts for reasons not due to our error.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@multistrandz.com


SHIPPING
To return your product, you should e-mail contact@multistrandz.com for return shipping information.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

BAGS, TOTES, BACKPACKS & POUCHES 

Our bags, totes, and pouches shipping process can range from 3-15 days because these items are made to order. Please allow up to 2 weeks to receive your item if it falls into this category. 

 

APPAREL & TECHNOLOGY

Please allow 2-10 business days for apparel items to be delivered. Items considered as apparel include hoodies, sweatshirts, graphic tees, longs sleeves, phone cases, etc. 

 

HAIR ACCESSORIES & HAIR PRODUCTS

Please allow 3-5 business days for hair accessories items to be delivered. Items considered as hair accessories and hair products include hair ties, headbands, turbans, beanies, oils, shampoo, conditioners, etc. 

----